Privacy policy of eGENTIC GmbH

Data protection is important to us, eGENTIC GmbH – (hereinafter “eGENTIC/us/we“), Am Unisys-Park 1, 65843 Sulzbach/Ts. Germany, represented by the managing directors Henning Munte, Tobias Kratz, and Héctor Pastor Martinez, is a special concern.

As the responsible body, we would like to inform you about the nature, scope, and purpose of any collection, storage, transmission, and/or use of personal data in compliance with the EU General Data Protection Regulation (GDPR). You can reach us at any time, in addition to our postal address, via e-mail at the following address:

You can reach our data protection officer at:

With this declaration, we inform you about the data protection-relevant aspects of our offer, in particular:

  • about the collection and storage of your personal data,
  • about the transmission and use of your personal data as well as
  • about your rights.

1. What personal data is collected and stored by us

When you use our website by filling out the contact form and/or contact us and/or merely visit our website, personal data may be collected by us as follows:

  • We only collect and process personal data which you yourself provide to us by contacting us with your knowledge, in particular by sending us an e-mail. The personal data collected may include, in particular, the following specified data: Name, first name, telephone number, company, and e-mail address, as well as possibly other data provided by you. Your data will not be collected by eGENTIC in any other way.
  • Personal information that may be collected through your visit to our site, including, but not limited to, data volume, location and time information, IP addresses, and other communication information provided through the use of your computer.

In addition to the above data, further data such as local times, time zones, and usage data can also be stored.

Furthermore, statistical data may be collected and used when you visit our website. Statistical data includes data about the use of a specific Internet browser and its model.

2. How and why your personal data is processed and transmitted by us and what it is used for

Insofar as you have provided us with personal data, in particular by sending us an e-mail, we will only use this data to process the service you have requested as well as the associated technical administration; in this context, we would like to point out that we will use the personal data you have provided in the context of the intended sending of advertising e-mails and/or when using the contact form to create and store you as a contact in our contact program (Art. 6 para. 1 lit. b, f GDPR). We do not collect any further personal data directly from you.

Personal data from you may also be transmitted to us by one of our partners on whose website you have registered and on which you have given your express consent to receive promotional emails (Art. 6 para. 1 lit. f GDPR).

In the context of sending advertising e-mails, we may then occasionally make use of the option to send you advertising using electronic mail to the e-mail address you have provided. The advertising includes third-party products (Art. 6 para. 1 lit. f GDPR).

Processing of your personal data may also result from the possible assertion of your rights (Art. 6 para. 1 lit. c and f GDPR), as you can see in section 5 of this Privacy Policy.

In addition, your personal data may be disclosed in cases where we are legally obliged to do so (Art. 6 para. 1 lit. c GDPR) or if it is necessary to enforce other rights/claims or for legal defense, if and to the extent that this is based on the legitimate interests of the organizer or other third parties (Art. 6 para. 1 lit. f GDPR). The same applies in the event of the (even partial) purchase or sale of business and/or assets, in the event of any other takeover of our business by a third party, in the event of the opening of insolvency proceedings, or if the opening is rejected for lack of assets (Art. 6 para. 1 lit. f GDPR).

The e-mail address will not be passed on to third parties for the purpose of advertising. Of course, you can object to the sending of advertising e-mails at any time. For the corresponding right of withdrawal, please read section 5 of this privacy policy.

3. Where and how long we store your personal data and where your data can be exported to

a) Your personal data will be stored by us within the European Economic Area. No storage or data transfer to third countries takes place.
b) If no deletion or blocking takes place in accordance with rights exercised by you, which you can view under Item 5, your data will be stored permanently for the above-mentioned purposes.

After you have revoked any consent to data processing and/or declared your objection to it, we will place you on our so-called block list. This means that we will no longer use your personal data for marketing purposes and will no longer share it. We will then only store your data for legal purposes (e.g. obligations to provide evidence, defense against and assertion of claims, etc.) and will delete it after a further period of four years, unless there are compelling reasons not to do so or if other reasons permit corresponding data processing, for example by way of renewed consent.

Furthermore, we proceed in the same way if we no longer use your personal data for a period of 24 months, i.e. neither for our own marketing purposes nor those of our customers.

4. Protection of your personal data

We take appropriate precautions – administrative/organizational, technical as well as physical – to protect your personal data against loss, theft, misuse, unauthorized access, unauthorized disclosure, unauthorized alteration, and destruction. In particular, your data is protected within the scope of access control (secure location of the servers, to which access is only granted according to a defined security procedure), access control (encryption of data transmission in 128-bit, individual password, menu, and authorization assignment for employees, current virus software), access control (individual access authorization for employees through personal accounts, identification, and authentication requirements), transfer control (continuous control and information to authorized persons, no local storage of data, logging of all data exports and transfers), input control (account-based verification, logging by time stamp and host), order control (continuous control by managing director and data protection officer, clear contract design in relation to the requirements of Section 11 BDSG and Art. 28 GDPR in coordination with the data protection officer). Art. 28 GDPR in coordination with data protection officer and management) and availability control (general security measures of the hoster [UPS, Halon gas system, etc.], back-up streaming to other general security measures of the hoster [e.g. UPS, Halon gas system, etc.], back-up streaming to other locations [with all security measures see access control] every night, mirroring on two additional hard disks, virus protection programs).

Despite these precautions, due to the insecure nature of the Internet, we cannot guarantee the security of your data transmission to our website. Therefore, any data transmission from you to our website is at your own risk.

5. What you are entitled to

In accordance with Art. 15 GDPR, you have the right to obtain information about the data stored about you at any time, including the origin and recipients of your data and the purpose of the data processing.

You also have the right to request that we correct any inaccurate personal data concerning you at any time (Art. 16 GDPR). You may request a restriction of processing if one of the conditions listed under Art. 18 (1) GDPR applies, e.g. if you dispute the accuracy of your personal data.

Furthermore, you are entitled to revoke (any) declaration(s) of consent given for the processing of your personal data with effect for the future (Art. 7 GDPR). However, such revocation shall not affect the lawfulness of the processing operations carried out until then.

In addition, you are entitled to request that we provide the personal data transmitted to us in a format that allows it to be transferred to another body (Art. 20 GDPR).

Under the conditions of Art. 21 para. 1, para. 2 and para. 3 GDPR, you may object to data processing on grounds relating to your particular situation.

Furthermore, you have the right to assert the deletion of your data and your right to be forgotten in accordance with Art. 17 GDPR. If the legal requirements are met, we will also take action in this regard without a corresponding request from you and delete your personal data.

To exercise your rights listed above in this section, please contact us at eGENTIC GmbH, c/o Talk2 GmbH, Rheinstrasse 22, 64283 Darmstadt, Germany, or at the following e-mail address:

Finally, there is the possibility to address any complaint to the supervisory authority responsible for eGENTIC GmbH, the Hessian Data Protection Commissioner (Gustav-Stresemann-Ring 1, 65189 Wiesbaden, P.O. Box 31 63, 65021 Wiesbaden, Germany), or any other supervisory authority.

6. Server log files

The provider of the Internet site automatically collects and stores information in so-called server log files. These are automatically transmitted to us by the browser. These are browser type/browser version, operating system used, referrer URL, host name of the accessing computer, and time of the server request. This data cannot be assigned to a specific person. This data is also not merged with other data sources. If there are concrete indications of illegal use, we reserve the right to check this data retrospectively.

7. Use of Microsoft Teams

We use the Microsoft Teams tool (hereinafter: “MS Teams”) to conduct conference calls, online meetings, video conferences, and/or webinars (hereinafter: “Online Meetings”). MS Teams is a service of Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland.

a) What data is processed by you

When using MS Teams, different types of data are processed. The scope of the data also depends on the information you provide before or during participation in an online meeting.

The following personal data is subject to processing:

User details: first name, last name, phone (optional), e-mail address, password (if “single sign-on” is not used), profile picture (optional), department (optional).

Meeting metadata: Topic, description (optional), attendee IP addresses, device/hardware information.

For recordings (optional): Video, audio, and presentation recordings, a text file of the online meeting chat.

When dialing in with the telephone: information on the incoming and outgoing call number, country, start and end time. If necessary, further connection data such as the IP address of the device can be stored.

Text, audio, and video data: You may have the option to use the chat, question, or poll features in an online meeting. In this respect, the text entries you make are processed in order to display them in the online meeting and, if necessary, to log them. To enable the display of video and the playback of audio, the data from the microphone of your terminal device as well as from any video camera of the terminal device are processed accordingly during the duration of the meeting. You can turn off or mute the camera or microphone yourself at any time via the MS Teams applications.

To join an online meeting or enter the meeting room, you must at least provide information about your name.

b) Scope of the processing

We use MS Teams to conduct online meetings. If we want to record online meetings, we will transparently tell you in advance and – if necessary – ask for consent. The fact of recording is also displayed to you in the “MS Teams” app.

If necessary for the purposes of logging the results of an online meeting, we will log the chat content. However, this will usually not be the case.

In the case of webinars, we may also process questions asked by webinar participants for the purposes of recording and following up webinars.

If you are registered as a user with MS Teams, then reports of online meetings (meeting metadata, phone dial-in data, questions and answers in webinars, polling function in webinars) can be stored in MS Teams for up to one month.

Automated decision-making within the meaning of Art. 22 GDPR is not used.

c) Legal bases of data processing

The legal basis for data processing when conducting online meetings is Art. 6 para. 1 lit. b) GDPR, insofar as the meetings are conducted in the context of contractual relationships.

Furthermore, your consent is the legal basis for the processing according to Art. 6 (1) a) GDPR.

d) Recipient/passing on of data

Personal data processed in connection with participation in online meetings will not be disclosed to third parties as a matter of principle unless they are specifically intended to be disclosed. Please note that content from online meetings, as well as in-person meeting content, is often intended precisely to communicate information with customers, prospects, or third parties, and is therefore intended to be shared.

Other recipients: The provider of “MS Teams” necessarily obtains knowledge of the above-mentioned data, insofar as this is provided for in the context of our order processing agreement with “MS Teams”.

e) Data processing outside the European Union

MS Teams is a service provided by a vendor headquartered in the United States. Processing of personal data thus also takes place in a third country, i.e. a country outside the European Union (EU) or the contracting states to the Agreement on the European Economic Area (EEA). We have concluded an order processing contract with the provider of MS Teams that complies with the requirements of Art. 28 DSGVO.

In addition, MS Teams is obligated by the conclusion of so-called EU standard contractual clauses to comply with a level of data protection that essentially corresponds to the European level.

f) Your rights as a data subject

For your rights as a data subject, please refer to section 5 of this privacy policy.

g) Deleting data

We generally delete personal data when there is no need for further storage. A requirement may exist in particular if the data is still needed to fulfill contractual services or to be able to check and grant or ward off warranty and possibly guarantee claims. In the case of statutory retention obligations, deletion is only considered after the expiry of the respective retention obligation.

h) Right of appeal

You have the right to lodge a complaint about the processing of personal data by us with the supervisory authority for data protection indicated above under Item 5.

8. Usage data and cookies

You can view our internet pages without providing personal data. However, when you visit our pages, certain technical data is collected, so-called usage data. In addition, we may set one or more cookies, which we would also like to inform you about.

a) Usage data:

When you visit our website, we store by default only the website from which you have accessed our offer, the name of your Internet service provider, which web pages you have visited within our Internet offer, as well as the date and duration of your visit. The data obtained are completely anonymized.

Your IP address and a time stamp are also stored for security reasons and used for internal purposes. The IP address is a machine-related identifier that provides information about the computer used for Internet access or the Internet gateway used at the time of the online query. The term time stamp refers to a value in a defined format that assigns a time to an event (for example, the sending or receiving of a message, the modification of data, etc.). The purpose of a timestamp is to make it clear to humans or computers when which events occurred.

b) Cookies:

aa. Within the scope of our Internet pages, we use so-called cookies. These are small files that are stored on your hard drive and in which certain information is stored that the server that set the cookie can read again. We may use so-called session cookies, which are automatically deleted as soon as you close your browser window and cookies with a longer duration. The information stored in cookies can be, in particular, the login (your visit when you log in), the date and time of your visit to us, the cookie number, and the URL of the website from which you arrived at our offer pages.

The use of cookies initially enables us to recognize you. In addition, the cookies allow us to optimally adapt our offer according to your individual needs. Cookies also allow us to record the statistical frequency of visits to the various pages of our website and general navigation.

However, if you wish to prevent the use of cookies, your browser offers the option of preventing the acceptance and storage of new cookies. You can use our offer also in this case. To find out how this works with the browser you are using, please use the help function of the respective browser or contact the manufacturer. However, we recommend that you allow cookies, as only then will you fully benefit from the high level of user comfort that we constantly strive for.

bb. Use of SalesViewer® technology:

This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes.

In order to do this, a javascript based code, which serves to capture company-related data and according to website usage. The data captured using this technology are encrypted in a non-retrievable one-way function (so-called hashing). The data is immediately pseudonymised and is not used to identify website visitors personally.

The data stored as part of Salesviewer will be deleted as soon as it is no longer required for its intended purpose and the deletion does not conflict with any statutory retention obligations.

You can object to the collection and storage of data at any time with effect for the future by clicking on this link by SalesViewer® within this website in the future. This places an opt-out cookie for this website on your device. Delete your cookies in this browser, you must click this link again.

Deleting the cookies:

As a user, you can decide at any time which cookies you wish to accept or delete. You can make the individual settings for this yourself directly in the settings of your Internet browser.

Depending on which browser you use on the Internet, the steps for managing cookies differ. The operators of have prepared up-to-date instructions that show you how to proceed step by step:

9. Minors

This site including the privacy policy is not directed to minors. No personal data of minors is knowingly collected, used and/or disclosed.

This website uses SalesViewer® technology from SalesViewer® GmbH on the basis of the website operator’s legitimate interests (Section 6 paragraph 1 lit.f GDPR) in order to collect and save data on marketing, market research and optimisation purposes.

In order to do this, a javascript based code, which serves to capture company-related data and according to website usage. The data captured using this technology are encrypted in a non-retrievable one-way function (so-called hashing). The data is immediately pseudonymised and is not used to identify website visitors personally.

The data stored by Salesviewer® will be deleted as soon as they are no longer required for their intended purpose and there are no legal obligations to retain them.

The data recording and storage can be repealed at any time with immediate effect for the future, by clicking on in order to prevent SalesViewer® from recording your data. In this case, an opt-out cookie for this website is saved on your device. If you delete the cookies in the browser, you will need to click on this link again.